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Joshua Bond's avatar

The Machine is epitomised in a friend's stressful encounter. A £2.50 toll paid to use a short tunnel was not recorded by 'the Machine' and this is has now escalated into a fine of £100s for 'non/late payment', orchestrated by a contracted-out private debt-collector firm working on behalf of the privatised tunnel owner. Repeated phone-calls to try and sort out the mess die a death in the auto-machine response algorithm.

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James K. Hanna's avatar

I'm reminded of a phrase used by historian James Connelly ... it is "so sweeping and inclusive as to be vague in its full dimensions."

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